Hybrid organisational culture – The secret behind truly person centred service delivery?

For the past ten years, I have been working with service providers who are committed to create an environment that is inclusive and person centred.

Often the initiator for embarking on the journey for organisational change is driven by external factors ,  a recognition that the organisation needs a competitive edge or during the merger of organisations.

A hybrid organisational culture is created when an organisation adapts its way of operating to embrace its workforce and client diversity while still achieving corporate goals. Continue reading “Hybrid organisational culture – The secret behind truly person centred service delivery?”