For the past ten years, I have been working with service providers who are committed to create an environment that is inclusive and person centred.
Often the initiator for embarking on the journey for organisational change is driven by external factors , a recognition that the organisation needs a competitive edge or during the merger of organisations.
A hybrid organisational culture is created when an organisation adapts its way of operating to embrace its workforce and client diversity while still achieving corporate goals. Continue reading Hybrid organisational culture – The secret behind truly person centred service delivery?
Some time ago David Livermore published an article that gave a great example of the impact of diversity on individuals and the organisations they work for. In his article, he explored the various concepts that define the purpose of a meeting. Read the following paragraph and imagine you are having videoconferences with people from the backgrounds mentioned and what impact their idea of what a meeting is could have on the outcome of your discussions. Continue reading Death by Meeting – An international conundrum
The culture within organisations has an impact on every facet of the organisation. This includes how we present ourselves to clients and prospective employees, the quality of services and outcomes achieved and workforce satisfaction and retention.
What is organisational culture? Continue reading Creating an organisational culture that works
Some time ago I read the following description of a classroom incident that really made me think:
‘His teacher had urged him all year to be more organized, but he still had trouble keeping his work area neat. The boy’s papers and other materials were often scattered around, and when his classmates were ready to move on to the next activity, he lagged—trying to corral the clutter. On this particular day, the teacher had lost her patience: “Your area looks like a pig sty. Piggy, piggy! Oink, oink!” Exactly what happened next has been difficult to pin down. Continue reading Bullies in leadership roles