Choosing a Certifying Body (CB)
With changes across the community and human services sector, more and more funders require service providers to be certified under various Standards and Schemes such as NDIS Practice Standards, National Mental Health and Aged Care Standards.
Some of my clients require certification under several
schemes as well as choosing to be certified under ISO 9001:2015. In those
situations, in particular, it is important to choose the right CB for your organisation
as it can become very time consuming and costly if you do not get the match
Continue reading July 2019 – Hot Topic
This post was triggered by an article that came across my desk earlier this week. The item explored what you need to ask before changing systems and outlined a lot of good points.
However, I felt there were some significant gaps in the article. These gaps are some of the most common mistakes that I come across in my work as a management consultant and quality systems auditor in the community services sector.
I hope that my tips will raise some awareness of how excessive spending and negative experiences around information and quality management systems can be avoided.
Here they are – my top three tips:
Continue reading The Money Pit – Information and Quality Management Systems
For the past ten years, I have been working with service providers who are committed to create an environment that is inclusive and person centred.
Often the initiator for embarking on the journey for organisational change is driven by external factors , a recognition that the organisation needs a competitive edge or during the merger of organisations.
A hybrid organisational culture is created when an organisation adapts its way of operating to embrace its workforce and client diversity while still achieving corporate goals. Continue reading Hybrid organisational culture – The secret behind truly person centred service delivery?
Some time ago David Livermore published an article that gave a great example of the impact of diversity on individuals and the organisations they work for. In his article, he explored the various concepts that define the purpose of a meeting. Read the following paragraph and imagine you are having videoconferences with people from the backgrounds mentioned and what impact their idea of what a meeting is could have on the outcome of your discussions. Continue reading Death by Meeting – An international conundrum
Did you know that around 50% of organisations fail within the first three years of business?
I am regularly invited to be a guest presenter at the UWA Business School to explore innovation and entrepreneurship in small business with MBA students. During one of my recent presentations, Professor Tim Mazzarol congratulated me on truly having survived the ‘magic’ three first years in small business. He outlined that research shows that around 50% of small businesses fail within the first three years.
The question is why? Continue reading Why being strategic is essential for successful organisations
The culture within organisations has an impact on every facet of the organisation. This includes how we present ourselves to clients and prospective employees, the quality of services and outcomes achieved and workforce satisfaction and retention.
What is organisational culture? Continue reading Creating an organisational culture that works
Some time ago I read the following description of a classroom incident that really made me think:
‘His teacher had urged him all year to be more organized, but he still had trouble keeping his work area neat. The boy’s papers and other materials were often scattered around, and when his classmates were ready to move on to the next activity, he lagged—trying to corral the clutter. On this particular day, the teacher had lost her patience: “Your area looks like a pig sty. Piggy, piggy! Oink, oink!” Exactly what happened next has been difficult to pin down. Continue reading Bullies in leadership roles
Unlike movies or entertainment programs, news is real. But depending on their age or maturity level, children might not yet understand the distinctions between fact and fantasy.
By the time children are aged seven or eight years old, however, what they see on TV can seem all too real. For some children, the vividness of a sensational news story can be internalised and transformed into something that might happen to them. A child watching a news story about a bombing on a bus or a subway might worry, “Could I be next? Could that happen to me?” Continue reading Educators – Are we talking Current Affairs?